Store Policies

WHEN MY SPARES ARE GONE THAY ARE GONE,YOU ARE GETTING THESE GOODS MORE OR LESS AT COST, O PS THIS IS NOT A COMPANY THIS IS A SITE I SET UP TO SELL MY REPAIR PARTS THANK YOU FOR YOUR TIME, UK CUSTOMERS CAN GET INSTANT SUPPORT BY CALLING (MON - SAT, 10 - 07730044931 (MON - SAT, 10 - 6). DO NOT EMAIL! THEY WILL NOT BE ANSWERED. WE ARE ONLY ABLE TO OFFER EMAIL SUPPORT FOR NON UK CUSTOMERS. ALL CUSTOMERS SHOULD SEE: STORE POLICIES FOR PAYMENT INFORMATION, DELIVERY INFORMATION & REFUND/RETURN POLICY BEFORE CONTACTING US. Ordering OnlinePayment methods accepted for online orders: Pay Pal, Uncrossed Postal Orders, CashPayment methods accepted for repair services: Uncrossed Postal Orders, Cash

All payments are to be made in GBP pounds

Orders can be placed 24 hours a day, 7 days a week. Dispatch times are SAME DAY. so ALWAYS CHECK YOU ORDER STATUS BY LOGGING INTO YOUR ACCOUNT BEFORE CONTACTING US. Ordering Online is safe and Secure . We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. We encourage you to feel comfortable using your credit card to conduct commerce on our site because we process online payments via a secure/trusted gateway: PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal PayPal helps protect your credit card information. orders require addresses to have to status of confirmed on Pay Pal to pay by this method or a alternative method of payment is required. I will call you to let you know if this the situation. Please note: If you wish, you may also send us a Postal Order (Uncrossed Only). To order by postal order, simply give us a ring on 0113 2328477. once postage is paid and payment will have to be re-done. I will inform customers who make incorrect payments via telephone. You should only send cash via Special delivery if paying by this method.

All orders should be paid for as soon as possible, all duplicated orders placed at the same time are automatically deleted. All UK orders pending payment are automatically deleted after 7 days. Buy additional items and save on postage: Save £1 for every item purchased in the same order, when the total quantity of items bought is more than one.

UK: £1.99 PI (Per Item).

Outside UK: £6.99 PI (Per Item) or £6.99.

All instock items are dispatched on schedule: orders placed where payment has cleared before 1.00pm GMT are dispatched the same day Mon-Fri, excluding back holidays/public holidays.

If there is a problem with your order I will call you to let you know.

Orders are dispatched to the address given by you in your order in the delivery address section and stated in the Order Confirmation. Claims for non receipt due to you providing incorrect details are not valid. Delivery address information is your responsibility and should be checked. All orders are sent with Royal Mail, (unless stated otherwise) via the relevant method, which is determined by the orders value/destination.

UK orders with a subtotal cost of £39 or less are sent via Royal Mail 1st class
UK orders with a subtotal cost of £40 or more are sent via Royal Mail Special Delivery

Non UK orders with a subtotal cost of £33 or less are sent via Royal Mail 1st class Air Mail
Non UK orders with a subtotal cost of £34 or more are sent via Royal Mail International Signed For

Proof of postage is obtained for all posted orders regardless of value, so insurance is included in the postage cost.

DELIVERY TIMES ARE SUBJECT TO ROYAL MAIL. Non receipt an item should only be reported after 16 days for UK customers or after 26 days for Non UK customers, with the exception of Italy – Non receipt should NOT be reported until after 32 days. Claims for non receipt /damage require you to let us know and/ I will send you the proof of postage so you can claim direct from Royal Mail/ this is in place to stop fraud, if you do NOT agree, please do NOT buy/ This does not affect your rights. once a shipment reaches your country. Any import duties and taxes will be your responsibility. Although all orders that are shipped outside of the UK will be declared as a gift. Returned orders due to not being collected from sorting office, must have postage re-payed for within 7 WARNING!

When buying items for your machine; make sure it is checked by a technician. I do not send goods out so you can test your machine. I will not accept items back unless they are faulty. P.S. otherwise do not buy/ Only items with manufacturers faults, items not as described or items received in error are eligible for return. GOODS RETURNED ARE TO HAVE A PHONE NUMBER SO I CAN DETERMINE THE PROBLEM

Items received in error should be returned All items bought in one order are shipped together, unless contacted to say otherwise or order status says: “partially shipped. If you have not received all your iTEMS GIVE ME A RING All it All items are security marked

Opening up your hardware voids your warranty. Console-Spares is not responsible for any damage caused through incorrect installation and will not accept returns of items damaged through incorrect installation.

All internal console parts are tested, so test items thoroughly before returning them to ensure it is our product and due not incorrect installation/